FREQUENTLY ASKED QUESTIONS
Answers for You
WHAT IS YOUR SHIPPING POLICY?
*Effective December 1st 2020: Please expect delays in Processing time frames due to Holiday/Sales/Promotions and Shipping Transit time frames with couriers due to Holiday and Covid.
Please be sure that ALL order information is correct (products/addresses/contact) as we are unable to Guarantee any changes/modifications to orders before shipment.
Shipping & Handling Time frames are as follows:
Processing 2-7 business days.
Standard shipping takes 2-7 business days
Express shipping takes 1-2 business days
(Please note: Express shipping option does not eliminate processing time frame)
Please note: during sales, holidays or limited edition launches, this time WILL vary. Thank you for your patience.
Please be sure ALL contact information is correct and monitored as All order notifications are sent via the contact provided at the time of order. Tracking numbers are updated once orders are fulfilled. Automated notifications, including tracking numbers, are sent via contact provided at the time of order.
If you have not received a tracking number after 7 business days of purchase, please double check the contact information provided at the time if order. If tracking is unable to be retrieved after 7 business days of purchase, please email .
Please note: during sales, holidays or limited edition launches, this time may vary. Thank you for your patience.
Delays/Damages during Transit
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from Courier to the local carrier in your country or air and ground transportation strikes, or delays, nor any extra fees, customs or back end charges once the package has exited the United States. We are not responsible for any damages that occur in transit. All packages are shipped with insurance coverage for lost or damaged packages. Please contact us via email if you need additional information for claims.
We allow 48 hours from the receipt of package/products (from shipping carriers reported delivery confirmation) to report any damages, missing items, or errors with package/products.